Refund and Returns Policy
Effective Date: November 11, 2024

Thank you for shopping at Hitopixs. We value your satisfaction and are committed to providing high-quality products and customer service. Please review our Refund and Returns Policy to understand your rights regarding product returns and refunds.

1. Eligibility for Returns

  • Products are eligible for return within 30 days of receiving your order.
  • Items must be unused, in their original packaging, with all tags and labels attached.
  • To complete your return, we require a receipt or proof of purchase.

2. Non-Returnable Items

  • Certain types of items are not eligible for return, including:
    • Clearance or final sale items
    • Gift cards
    • Customized or personalized products

3. Return Process

  • To initiate a return, please contact our support team at hitopixs@hitopixs.com with your order details.
  • After reviewing your request, we will provide instructions for the return process. Please ensure that items are securely packaged for safe return.
  • Customers are responsible for the shipping costs associated with returning items.

4. Refunds

  • Upon receipt and inspection of your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original method of payment within 7–10 business days.
  • Please note that certain payment providers may take additional processing time.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at hitopixs@hitopixs.com.

6. Late or Missing Refunds

  • If you haven’t received a refund after 10 business days, please check with your bank or credit card provider.
  • If there is still an issue, contact us at hitopixs@hitopixs.com for assistance.

7. Contact Information

  • Address: 3863 Oak Avenue, Wonalancet, New Hampshire, United States
  • Email: hitopixs@hitopixs.com
  • Hotline: 847-954-6122

We are here to assist you with any inquiries or concerns regarding our Refund and Returns Policy. Thank you for choosing Hitopixs.